Farm Owner’s Privacy Policy

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This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.treehub.co.uk. Tree Hub (Tree Hub Farms Ltd) is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Table of Contents

What Data Do We Collect?

When you sign up as a farm/location on the Tree Hub site, we will process some or all of the following categories of personal data about you:

User Data

This includes data such as email addresses, ip’s, etc… when you add a farm/location to our site. We process this data to operate our website and to have a way of getting in touch with you if we have questions about the farm/location you have submitted. Our lawful ground for processing this information is “legitimate interest” which in this case is to properly administer the site and ensure the accuracy of the information we display to our website visitors.

Communication Data

This includes records of communications you send to us. If you contact us through email, our website contact form or any other means, we process this data for the purposes of communicating with you, record keeping and for the establishment, pursuance or defence of any legal claims. Our lawful ground for process this information is “legitimate interest” which in this case is the ability to communicate back to you when you get in touch as well as defence against any potential legal claims.

Customer Data

This includes details of the subscription you take out in order to be a part of our site such as company name, billing address, email address, contact details, subscription level and invoicing/payments details. We process this data to ensure we are paid in line with your agreement with us and our lawful ground for processing this information is “Contract”, specifically the enforcement of the contract between you and us when you pay to be listed on the site.

Marketing Data

This includes data on when you want to be contacted by us. You can opt in to hearing about on-site opportunities to increase your farm/location’s exposure to our website visitors. Our lawful ground for processing this information is “Consent” and we will only share these opportunities with you if you opt in.

Sensitive Data

We do not collect any data about you relating to ethnicity or race, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health status, biometrics, criminal convictions or any other sensitive data.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@treehub.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.

How Do We Collect Data?

Any data we have about you comes from one of two sources:

  1. 1) Data you have supplied to us as a result of being a customer
  2. 2) Data we receive (pseudonymised) from Google Analytics

We may also receive data from publicly availably sources such as Companies House.

When Will We Contact You?

We will contact you in line with the preferences you select when you sign up to our site.

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (for us to provide the website).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

We will not share your data with any third party for their own marketing purposes.

You can ask us to stop sending you marketing messages at any time by emailing us at info@treehub.co.uk or by clicking on an unsubscribe link in a marketing email we send you.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases etc…

Disclosures of Personal Data

We may have to share your personal data with the parties set out below:

Sensitive Data

  • 1) Service providers who provide IT and system administration services.
  • 2) Professional advisers including lawyers, bankers, auditors and insurers
  • 3) Government bodies that require us to report processing activities.
  • 4) Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Data Security

In the unlikely event that we suffer a personal data breach, we will act in accordance with UK Law and notify you and the applicable regulator of said breach.

Data Retention

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

All other personal data will be held for a maximum of three years

Your Legal Rights

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@treehub.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy at  https://treehub.co.uk/cookie-policy

Contact Us

Our full details are:

Full name of legal entity: Tree Hub Farms Ltd

Company Number: 15431060  

Email address: info@treehub.co.uk

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@treehub.co.uk